DIY4U Store Policies


Ordering Online with us is safe and secure!

We take security very seriously including the use of the online credit and debit card payment system operated by Global Payments (Realex Payments). Your browser will go into secure mode before you enter any payment details. You can check that you are making such payments in a secure environment by looking either for a locked padlock or a key icon or when the address bar turns green

Being in "secure mode" means that all your details are encrypted to help keep them secure. Encryption creates billions of combinations of code to protect each transaction. We do not store any credit / debit card information on our website

By employing this method of interaction with you means that your credit and debit card information is not compromised. This online system is 100% secure.

We encourage you to feel comfortable using your debit or credit card to conduct commerce on our site. If you wish, you may also transfer the funds to our bank, Santander Business Banking, Account no 47448020 Sort Code 09-01-28 Please email your order and a copy of the transfer to allow for the shipping of the merchandise.

Please note we do not accept personal or business cheques as it takes too long for their receipt and clearance before shipping of the order.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

It is our intention to ship your order within 24 hours of receipt however should a situation arise where we have not shipped the goods within 72 hours of receipt of your order we will send an email to advise and supply an estimated shipping date. On receipt of the email you can reply and either accept the revised delivery date or cancel the order.

Delivery charges are calculated on a location, service level and order weight basis. Express and Guaranteed Next Day including Saturdays within the United Kingdom are also available. Please note all the delivery charges are displayed in the shopping bag prior to checkout.

Order values in excess of £60.00 incl VAT or more are delivered Free of Charge within the United Kingdom using our standard delivery method

Company Name: DIY4U (NI) Ltd
Phone:0044 (0)28 94467603

DIY4U (NI) Ltd
Unit 30 Antrim Enterprise Centre
58 Greystone Road, Antrim,, County Antrim BT41 1JZ
UK - Northern Ireland

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