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DIY4u store policies

Security

Ordering Online with us is safe and secure as we have implemented a SSL Certificate shown as either a locked padlock or a key icon or when the address bar turns green

In simplest terms, an SSL certificate is our website’s digital passport or verified ID on the Internet. It’s a piece of digital code that assures visitors – human and machine alike – that our website is really what it says it is, and therefore could be trusted to transact with.

We take security very seriously including the use of the online credit and debit card payment system operated by Global Payments. Your browser will go into secure mode on their site before you enter any payment details. You can check that you are making such payments in a secure environment by looking either for a locked padlock or a key icon or when the address bar turns green

Being in "secure mode" means that all your details are encrypted to help keep them secure. Encryption creates billions of combinations of code to protect each transaction. We do not store any credit / debit card information on our website

By employing this method of interaction with you means that your credit and debit card information is not compromised. This online system is 100% secure conforming to the Payment Card Industry (PCI) standards which involves securing payment transactions over an HTTPS connection using the latest SSL/TLS technology

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form and the cheque to the address above.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 30 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

It is our intention to ship your order within 24 hours of receipt however should a situation arise where we have not shipped the goods within 72 hours of receipt of your order we will send an email to advise and supply an estimated shipping date. On receipt of the email you can reply and either accept the revised delivery date or cancel the order.

Delivery charges within the United Kingdom are calculated on a order weight basis. Please note the delivery charges are displayed at checkout .

All order value of £20.00 Excl Vat or more are delivered Free within the United Kingdom using our Standard Delivery 3-5 days option

Kryptronic Internet Software Solutions