Product Safety Information

General Product Safety Regulation (GPSR) - Compliance Statement

 

Introduction

 

At DIY4U (NI) Ltd, we are committed to ensuring the safety and satisfaction of our customers. In compliance with the General Product Safety Regulation (GPSR), effective from December 13, 2024, we have implemented stringent measures to ensure that all products available on our platform meet the highest safety standards.

 

Product Safety Information

 

1.      Product Descriptions: Each product is provided with a detailed description, including technical specifications, intended use, and usage instructions for the safe use of the product.

2.      Safety Warnings: Any potential risks associated with a product (e.g., small parts, sharp components, chemicals, etc.) are clearly indicated within the product description, or within the safety documentation provided with the product.

3.      Labeling: Information relating to the manufacturer, importer, country of origin, make and model or specific

product identification numbers are provided.

 

Documentation and Certifications

 

1.      User and Safety Manuals: For complex products, user and safety manuals are enclosed within the product packaging.

2.      GPSR Compliance Documentation: Products will be shipped with documentation containing all necessary information to allow the consumer to exercise their rights under the GPSR legislation, including clearly defined steps to follow when reporting safety issues.

3.      Certificates of Compliance: Products subject to specific European standards will include certificates of compliance.

4.      Declaration of Conformity: Where applicable, we provide a Declaration of Conformity to confirm compliance

with all relevant safety directives and regulations.

 

Consumer Rights

 

Under the GPSR, consumers have the following rights:

 

1.      Right to Safe Products: Consumers are entitled to products that do not pose any risk to their health and safety.

2.      Right to Information: Consumers have the right to receive clear and comprehensive information about the product, including safety warnings and instructions.

3.      Right to Return: Consumers can return or exchange products that do not meet safety standards or are defective. (The DIY4U (NI) Ltd returns policy is clearly outlined on our website).

4.      Right to Remedies: In case of unsafe products, consumers are entitled to appropriate remedies, including

repair, replacement, or refund.

 

 

Online Retailer’s Obligations under GPSR

 

Under the General Product Safety Regulation (GPSR), online retailers have several key obligations to ensure the safety of the products they sell. The main responsibilities and obligations are shown below:

 

1.      Product Information:

•        Provide clear and comprehensive product descriptions, including technical specifications, intended use, and safety warnings.

•        Ensure that all safety information is easily understandable and available in the language of the consumer.

2.      Labeling and Documentation:

•        Include the name, postal address, and email address of the “manufacturer” or the “responsible economic operator” if the manufacturer is outside the EU.

•        Ensure that products are properly labeled with necessary safety information, either on the product itself, its packaging, or in accompanying documents.

3.      Accident Reporting:

•        Report any accidents caused by a product to the competent authorities via the Safety Business Gateway as soon as they become aware of it.

•        Cooperate with authorities during investigations and follow up on any safety issues.

4.      Product Recalls and Safety Warnings:

•        Inform consumers directly and immediately in case of a product recall or safety alert, using clear and understandable language.

•        Offer remedies such as repair, replacement, or refund for recalled products.

5.      Risk Analysis and Technical Documentation:

•        Conduct internal risk analyses and prepare technical documentation for each product, detailing the risk assessment and safety measures taken.

6.      Consumer Communication:

•        Provide channels for consumers to submit complaints and obtain information about product safety issues, such as phone numbers and email addresses.

•        Maintain an internal register of complaints and investigate any safety concerns raised by consumers.

7.      Cooperation with Market Surveillance Authorities:

•        Work with market surveillance authorities to ensure compliance with safety regulations and respond promptly to their requests.

•        Ensure that all products listed on the platform meet EU safety standards and remove any non-compliant

items.

 

These obligations help ensure that online retailers provide safe products and maintain transparency and accountability in their operations.

 

DIY4U (NI) Ltd – Designated Responsible Person - Contact Information

 

For any questions or concerns regarding product safety, please contact our designated safety representative:

 

•        Name: Adrian Fulford

•        Email: adrian@diy4u.co.uk

•        Phone:  +44 (0) 28 94467603

•        Address: Unit 30, Antrim Enterprise Park, 58 Greystone Road, Antrim, BT41 1JZ. 

 

How to Report a Safety Issue 

 

If you would like to make a complaint or believe you have encountered a safety issue with your product, please contact the DIY4U designated safety representative as soon as possible using the contact details provided above. 

 

Conclusion

 

By adhering to the GPSR, DIY4U (NI) Ltd aim to provide a safe and reliable shopping experience for all our customers. We continuously monitor and update our practices to ensure compliance with the latest safety standards.